Reputation drives revenue in the US
American consumers read reviews before choosing restaurants, contractors, doctors, lawyers and online stores, and many filter out businesses below a certain star rating. A strong reputation on Google, Yelp, BBB and industry platforms can directly increase calls, bookings and sales.
Compliant review generation
In the US, regulators have taken a firm stance against fake and deceptive reviews. We help you ask real customers for honest feedback through email, SMS and in-person prompts, following platform guidelines. We do not write fake reviews, pay for positive reviews or gate requests so that only happy customers are asked. These practices risk penalties and damage trust.
Platform-specific strategy
Each platform works differently. Google welcomes review requests, so it is usually the main focus. Yelp discourages direct solicitation, so we focus on profile quality and responses there. BBB, Trustpilot, G2 or Capterra may matter depending on your industry. We prioritize the platforms your customers actually use.
Responding at scale
We draft professional, on-brand responses to every review, escalate serious complaints to your team quickly and help you turn unhappy customers into resolved cases. Consistent responses show future customers that you care.
Search results for your brand name
When people search your company name, they should see accurate, positive information. We optimize your website, profiles and other owned content so the first page represents you well, and we monitor for new negative content.
AI reputation
AI assistants increasingly summarize reviews when recommending businesses. A steady flow of genuine, recent reviews across trusted platforms improves how AI describes you.
Plans are quoted monthly in US dollars.
How we work with United States clients
- Free consultation. A video call scheduled in Eastern, Central, Mountain and Pacific time to understand your goals for online Reputation Management.
- Proposal and quote. A written scope, timeline and fixed quote in USD.
- Build and review. Regular demos so you can give feedback early and often.
- Launch and support. Go-live with Google and Bing in the US indexing and analytics, then 24/7 support.
Reputation Management in the United States: FAQs
Is it legal to ask customers for reviews in the US?
Yes, asking customers for honest reviews is allowed. What is prohibited includes fake reviews, paying for positive reviews, suppressing negative ones and misleading review practices. Platforms also have their own rules, and Yelp in particular discourages soliciting reviews, so we tailor requests to each platform.
Can you help a multi-location business manage reviews?
Yes. We set up review monitoring and response workflows across all locations, with reporting by location so you can spot problems and recognize top-performing teams.
Do you offer online Reputation Management in the United States?
Yes. JNova IT Solutions provides online Reputation Management for businesses in the United States. JNova does not have an office in the United States. We are a remote team based in the Philippines and meet United States clients online during their business hours.
How is online Reputation Management priced for United States clients?
After a free consultation you receive a fixed quote in USD with a clear timeline. You get senior-level work at a fraction of typical US agency rates, quoted in US dollars.