What is a custom AI chatbot?
A custom AI chatbot is a virtual assistant built for your business. Unlike generic bots with scripted menus, it uses modern AI models and your own content to understand natural questions and give accurate, helpful answers in a conversational way.
What your chatbot can do
- Answer FAQs about services, pricing, hours and policies
- Qualify and capture leads, then send them to your CRM or inbox
- Book appointments and send reminders
- Track orders and handle common support requests
- Support customers in English, Filipino and other languages
- Escalate complex conversations to your team
Where it works
Your website, Facebook Messenger, WhatsApp, Viber and Instagram: wherever your customers already message you. For Philippine businesses, Messenger and Viber bots are especially effective.
Safe, accurate and on-brand
Your chatbot answers from your approved information only, follows your tone of voice, protects customer data and knows when to hand over to a human. Combine it with business process automation to automate what happens after the conversation.
Custom Business Chatbots: FAQs
What is a custom business chatbot?
A custom business chatbot is an AI assistant trained on your company's own information, such as services, pricing, policies and FAQs, so it can answer customer questions accurately, capture leads and complete tasks like booking appointments, on your website and messaging apps.
Will the chatbot give wrong answers?
We design chatbots to answer only from your approved business information, to say when they do not know, and to hand the conversation to a person when needed. We test thoroughly before launch and keep improving the bot using real conversations.
Can the chatbot work on Facebook Messenger and Viber?
Yes. JNova connects chatbots to Facebook Messenger, WhatsApp, Viber, Instagram and your website chat widget, which is important for Philippine businesses where customers prefer messaging apps.