Reputation is local in Australia
Australians rely heavily on reviews when choosing tradies, clinics, restaurants, schools and online retailers. In the Google map pack, businesses with many recent, positive reviews stand out instantly. On ProductReview.com.au, reviews influence purchases of products and services across the country.
Genuine reviews, consistently
We set up automated review requests by SMS and email after a job, appointment or purchase, using friendly wording and direct links that make leaving a review easy. Requests go to all customers, not just happy ones, which keeps your process honest and in line with Australian consumer law.
Professional replies
We respond to reviews on your behalf in a tone that fits your brand: warm thanks for positive feedback and calm, solution-focused replies to complaints. Serious issues are escalated to you immediately.
Profiles that are accurate everywhere
We tidy up your Google Business Profile, Facebook page, Yellow Pages and True Local listings and industry directories, so hours, services, service areas and contact details match. Accurate, consistent information builds trust with customers and with search engines and AI assistants.
Monitoring and insights
We monitor reviews and mentions across platforms and the web, and report monthly on ratings, review volume, response times and recurring themes. Those themes often reveal practical improvements to your customer experience.
Close to your time zone
Because our working day overlaps with yours, urgent reviews and complaints are handled during your business hours. Plans are quoted monthly in Australian dollars.
How we work with Australia clients
- Free consultation. A video call scheduled in AWST, ACST and AEST/AEDT to understand your goals for online Reputation Management.
- Proposal and quote. A written scope, timeline and fixed quote in AUD.
- Build and review. Regular demos so you can give feedback early and often.
- Launch and support. Go-live with Google Australia (google.com.au) indexing and analytics, then 24/7 support.
Reputation Management in Australia: FAQs
Are there rules about online reviews in Australia?
Yes. Australian consumer law prohibits misleading conduct, which includes fake reviews, writing reviews about your own business, and misleadingly removing or hiding negative reviews. Asking genuine customers for honest reviews is fine, and that is the approach we use.
How quickly should we respond to reviews?
Ideally within one or two business days. Fast, professional replies show customers you are attentive and can encourage unhappy reviewers to update their feedback after the issue is resolved.
Do you offer online Reputation Management in Australia?
Yes. JNova IT Solutions provides online Reputation Management for businesses in Australia. JNova does not have an office in Australia. We are a remote team based in the Philippines and meet Australia clients online during their business hours.
How is online Reputation Management priced for Australia clients?
After a free consultation you receive a fixed quote in AUD with a clear timeline. You get significant savings compared with local agency rates, quoted in Australian dollars.