Frequently asked questions
Everything you need to know about working with JNova IT Solutions. Can't find your answer? Ask us directly.
About JNova
What is JNova IT Solutions?
JNova IT Solutions (JNova-IT Solutions) is a Philippines-based software development company. It builds custom websites, web applications, mobile apps and e-commerce stores, and provides SEO, AI search optimization, cloud and maintenance services for businesses in the Philippines, the United States, Australia and Europe.
Who founded JNova IT Solutions?
JNova IT Solutions was founded by husband-and-wife team Justine and Noreen. Both are professionals with more than 7 years of experience in their fields and have run multiple businesses together for years. Justine is a full-stack developer and former lead developer who has delivered software for clients in several countries. They built JNova to create work for fellow Filipinos and help businesses grow with fair, affordable pricing.
Where is JNova IT Solutions located, and which countries do you serve?
JNova is based in the Philippines and works remotely with clients worldwide. Our main markets are Philippine businesses and international clients in the United States, Australia and the European Union. In the Philippines, all services are available nationwide except custom web application development, which is offered only to businesses in CALABARZON (Cavite, Laguna, Batangas, Rizal and Quezon).
Working together
Do you work in my time zone?
Yes. JNova operates 24/7 across all time zones. Clients in the US, Australia and Europe get meetings, updates and support during their own business hours.
What is your development process?
Every project follows six steps: discovery, planning and design, development in short agile sprints with regular demos, testing, launch, and post-launch support. You see progress early and stay in control of priorities and budget.
Do I own the code and design?
Yes. Clients own 100% of the source code, designs and documentation created for their project. Everything is delivered to repositories and accounts you control.
How do we communicate during a project?
You choose the channel: WhatsApp (+63 956 854 6502), email, Slack, Microsoft Teams, Messenger, Viber, Google Meet or Zoom. You get regular progress updates and access to a project board so you always know the status.
How do I get started?
Send a message through the contact page, email contact@jnovaitsolutions.com, or chat with us on WhatsApp at +63 956 854 6502 with a short description of your project. JNova replies within 24 hours to schedule a free consultation.
Do you have any offers for new clients?
Yes. Hire JNova IT Solutions for any project and you get a custom AI business chatbot free for your first 3 months. It answers customer questions 24/7, captures leads and hands conversations to your team. Ask us for the details when you request your quote.
Services
What services does JNova offer?
JNova offers website design and redesign, custom website development, WordPress development, Shopify and e-commerce development, web application and mobile app development, search engine optimization (SEO), AI search optimization (AEO and GEO), online reputation management, business process automation, custom AI chatbots, website hosting and maintenance, and dedicated developers.
What is AEO and GEO, and do I need it?
Answer engine optimization (AEO) and generative engine optimization (GEO) make your business easy for AI-powered search, such as Google AI Overviews, ChatGPT, Perplexity, Gemini and Claude, to understand and recommend. As more customers ask AI assistants for recommendations, businesses that are not optimized risk being left out of those answers. JNova offers AEO and GEO alongside traditional SEO.
Can you build a chatbot for my business website or Facebook page?
Yes. JNova builds custom AI chatbots trained on your own business information that answer customer questions 24/7, capture leads and book appointments on your website, Facebook Messenger, WhatsApp, Viber and Instagram.
Do you work with WordPress and Shopify?
Yes. JNova builds and customizes WordPress websites (custom themes, plugins and WooCommerce) and Shopify stores (custom themes, apps and migrations), and also develops fully custom websites and web applications when a platform is not the right fit.
Are SEO and AI search optimization included with every website?
Yes. Every JNova website includes technical SEO foundations: fast loading, mobile-first design, clean HTML, structured data, an XML sitemap, an llms.txt file for AI assistants and analytics setup. Ongoing SEO campaigns are available as a separate monthly service.
Can you improve or take over my existing website or app?
Yes. JNova starts with an audit of your existing code, performance and SEO, then recommends whether to fix, refactor or rebuild based on what delivers the best result for your budget.
Do you have a free website checker?
Yes. The JNova Free Website Check at /free-website-check scores any website out of 100 on 18 SEO, technical, content and AI search checks in about 10 seconds, with no signup. Each visitor gets 2 free checks. Share your company email and Brewster, our AI assistant, writes a goal-specific action plan and the JNova team follows up with a free consultation.
Support
Do you provide website hosting?
Yes. JNova offers managed website hosting with SSL, daily backups, security updates, uptime monitoring and 24/7 support, and can migrate your existing site with minimal downtime.
Do you provide support after launch?
Yes. Every project includes 30 days of free post-launch support. After that, optional monthly maintenance plans cover updates, security, backups, monitoring and small changes.
Pricing
How much does a website or app cost?
Cost depends on scope, features and integrations. After a free consultation, JNova provides a fixed-price quote with a clear timeline, or a monthly rate for dedicated developer engagements. There are no hidden fees, and you own all the code.
Have a project in mind?
Tell us what you are building. You will get a clear plan, timeline and quote within 24 hours, with no commitment needed.