What is online reputation management?
Online reputation management (ORM) is the practice of monitoring, building and protecting how your business appears online: in Google search results, review sites, social media and, increasingly, AI assistant answers. For most customers, reviews are the deciding factor before they contact a business.
What we do
- Review generation. Automated, friendly requests make it easy for happy customers to leave reviews on Google, Facebook and industry sites.
- Review response. We write professional, on-brand replies to positive and negative reviews.
- Brand monitoring. We track mentions of your business across the web and social media.
- Profile optimization. We complete and keep consistent your Google Business Profile, Facebook, LinkedIn and directory listings.
- Search result shaping. Positive, accurate content such as profiles, articles and press helps strengthen your brand’s first page.
Ethical by design
We never post fake reviews or use tactics that break platform rules. Sustainable reputation comes from real customer feedback, handled well.
Online Reputation Management: FAQs
Can you remove negative reviews?
We can help you report reviews that violate platform policies, such as spam, fake or offensive reviews, for removal. Genuine negative reviews cannot be removed, but a professional public response and a steady flow of new positive reviews greatly reduce their impact.
Do you write fake reviews?
No. Fake reviews break platform rules and consumer protection laws, and can get your business penalized. JNova only uses ethical methods that help real customers share genuine feedback.
Why does online reputation matter for AI search?
AI assistants often summarize a business's reviews and reputation when recommending providers. Consistent, positive, genuine reviews across trusted platforms make it more likely your business is recommended.