Reviews decide where Filipinos buy
Before visiting a restaurant, booking a clinic or ordering from an online shop, many Filipinos check Google reviews and Facebook recommendations, and ask friends in group chats. A handful of negative reviews with no replies, or very few reviews at all, can push customers to a competitor even if your service is better.
Ethical review generation
Most happy customers never think to leave a review unless asked. We set up simple, friendly review requests by SMS, Messenger, email or QR codes at your counter, sent at the right moment after a purchase or visit. We never buy, write or incentivize fake reviews, which break platform rules and can get your listing penalized.
Professional replies
We write replies to positive and negative reviews in a tone that fits your brand, in English, Filipino or Taglish as appropriate. Negative reviews are handled carefully: acknowledging the issue, offering a solution and taking the conversation private where needed.
Profile clean-up
We complete and correct your Google Business Profile, Facebook page and other listings, including hours, photos, services, menus and contact details, so customers and AI assistants see accurate information. Inconsistent details are a common reason businesses lose trust online.
Brand monitoring
We monitor mentions of your business across Google, Facebook, review sites and the wider web, and alert you quickly to new reviews, complaints or viral posts, so you can respond before small problems grow.
Monthly reporting
You receive a monthly report showing your review count, average rating, response times and notable mentions, with recommendations for improving customer experience.
Plans are quoted monthly in pesos, with support in Philippine Time.
How we work with Philippines clients
- Free consultation. A video call scheduled in Philippine Time (UTC+8) to understand your goals for online Reputation Management.
- Proposal and quote. A written scope, timeline and fixed quote in PHP.
- Build and review. Regular demos so you can give feedback early and often.
- Launch and support. Go-live with Google Philippines (google.com.ph) indexing and analytics, then 24/7 support.
Reputation Management in the Philippines: FAQs
How should I respond to a negative Facebook or Google review?
Respond calmly and quickly, thank the customer, acknowledge the issue without arguing, explain what you are doing to fix it and invite them to continue the conversation privately. Future customers read your reply as much as the review itself.
Can you remove a fake review posted by a competitor?
We can help you report reviews that violate Google or Facebook policies, such as fake, spam or offensive reviews, with the evidence platforms need. Removal is decided by the platform, but well-documented reports have a better chance of success.
Do you offer online Reputation Management in the Philippines?
Yes. JNova IT Solutions provides online Reputation Management for businesses in the Philippines. JNova is based in the Philippines and works remotely with clients nationwide, meeting by video call.
How is online Reputation Management priced for Philippines clients?
After a free consultation you receive a fixed quote in PHP with a clear timeline. You get competitive local rates, with clear fixed-price quotes in pesos.