Customer service in every language you sell in
European businesses often serve customers who speak different languages. Hiring support staff for each language is expensive, and customers expect quick replies. A multilingual AI chatbot answers questions in the customer’s language, any time, and hands complex conversations to your team.
Trained on your approved content
We build a knowledge base from your website, product information, policies, terms and FAQs in each language. The chatbot answers from this content only, follows your tone of voice and avoids topics you have not approved.
Privacy and transparency
Chatbots handle personal data, so we design with the GDPR in mind: clear privacy notices, minimal data collection, secure storage and, where needed, hosting and AI processing arrangements suitable for EU data. The chatbot clearly identifies itself as an AI assistant, in line with emerging EU transparency expectations, and always offers a route to a person.
Channels European customers use
- Website chat, the most common entry point
- WhatsApp, widely used across Europe for business messaging
- Email triage, which classifies and drafts replies for your agents
- Messenger and Instagram for social channels
Use cases
- Hotels and tourism answer guest questions and take bookings in multiple languages.
- E-commerce covers sizing, delivery, returns and order status across EU markets.
- SaaS handles onboarding questions and support deflection.
- Professional services handle appointment booking and intake.
Integration and improvement
Chatbots connect to your CRM, helpdesk and booking tools. After launch, we review conversations and improve the knowledge base continuously.
Collaboration overlaps with your morning, and setup and support are quoted in euros.
How we work with Europe clients
- Free consultation. A video call scheduled in WET, CET and EET to understand your goals for custom Business Chatbots.
- Proposal and quote. A written scope, timeline and fixed quote in EUR.
- Build and review. Regular demos so you can give feedback early and often.
- Launch and support. Go-live with Google and Bing in each European market indexing and analytics, then 24/7 support.
AI Chatbot Development in Europe: FAQs
Do we need to tell users they are talking to an AI?
Transparency is best practice, and the EU AI Act includes transparency obligations for AI systems that interact with people. We build chatbots that clearly identify themselves as AI assistants and offer a route to a human.
Can the chatbot answer in several languages automatically?
Yes. The chatbot detects the customer's language and responds in it, drawing on your knowledge base. We test the main languages you serve and refine answers with native speakers or your team.
Do you offer custom Business Chatbots in Europe?
Yes. JNova IT Solutions provides custom Business Chatbots for businesses in Europe. JNova does not have an office in Europe. We are a remote team based in the Philippines and meet Europe clients online during their business hours.
How is custom Business Chatbots priced for Europe clients?
After a free consultation you receive a fixed quote in EUR with a clear timeline. You get senior-level development at a fraction of typical Western European agency rates, quoted in euros.